Contact Us

Whether you spotted an outdated welcome offer, want to suggest a platform for us to look at, or just have a question about how Sweeps Coins and Gold Coins actually work, this is the right place to start. We read every message that comes in, and this page explains what we can help with and what falls outside what a review site can answer.

What we can help with

• Corrections and updates — Sweepstakes casino terms change often. If a welcome offer, eligible-state list, or redemption threshold on one of our pages looks out of date, let us know and we'll verify it against the operator's current terms.
• Site feedback — Found something confusing, broken, or missing on ethpyramid.com? Tell us what you were trying to find.
• General questions about how sweepstakes casinos work — We can point you toward the sections of the site that explain the dual-currency model, how promotions typically function, or how redemption generally works.
• Editorial queries — If you represent a sweepstakes casino operator and want to be considered for coverage, you can reach out, though inclusion and ranking are decided by our own review process, not by outreach.

What we can't help with

We're an independent comparison and review site, not a casino operator, a payments processor, or a customer support desk for any of the platforms we cover. That means a few things fall outside our reach:

• Account issues — Login problems, verification (KYC) delays, or a Sweeps Coins redemption that's stuck need to go to the operator's own support team directly. Each platform listed on this site has its own help channel, and they're the only ones with access to your account.
• Redemption or payout disputes — We don't process, approve, or delay redemptions, and we can't intervene in a dispute over a specific redemption request.
• Legal advice — We can explain, in general terms, that sweepstakes casino availability varies by state and that laws change, but we can't tell you whether a specific platform is permitted for you personally. For that, check the operator's terms and your state's current rules, or see our Responsible Gambling page for background on playing safely.

Before you reach out — quick answers to common questions

A lot of the messages we get are variations on the same few topics. Here's a shortcut:

Do I have to buy coins to play?

No. Every legitimate sweepstakes casino we cover offers a way to participate without purchasing anything, generally through free daily Gold Coins and Sweeps Coins, plus a free alternative method of entry described in each operator's official rules. Buying coin packages is optional, not a requirement to take part.

Can I play in every state?

Not necessarily. Sweepstakes casinos are governed largely at the state level in the US, and availability differs by operator. Some states have restricted or prohibited certain platforms, and operators sometimes choose not to serve particular states for their own legal reasons. Always check the current eligible-states list on the operator's own site before signing up, since these lists do change.

How does prize redemption actually work?

Sweeps Coins accumulated through play can potentially be redeemed for cash prizes once you meet the operator's minimum threshold and complete identity verification, which typically involves a government-issued photo ID and, sometimes, proof of address. Redemption isn't instant on most platforms, and thresholds, processing times, and available methods vary by operator, so it's worth reading the specific terms before you rely on any figure you've seen elsewhere.

Are prize redemptions taxable?

Redeemed prizes may be subject to federal and state tax rules. We're not a tax authority, so if you've redeemed a prize and aren't sure what you owe, keep your records and check with a qualified tax professional or official guidance rather than relying on general information from a review site.

Why do your rankings differ from an operator's own claims?

Our ratings reflect our own review process — how we assess things like game variety, the clarity of an offer's terms, and how straightforward the sign-up and redemption process appears. We don't test superlatives like "best odds" or "fastest payouts" because those aren't things an outside reviewer can verify, and we won't repeat marketing claims we can't stand behind.

How our review process works, briefly

New Sweepstakes Casinos is supported through affiliate partnerships — if you sign up with a platform through a link on this site, we may earn a commission. That relationship never decides where a platform lands in our rankings. Positions are based on our own editorial assessment, and paying for placement isn't something operators can do here.

For more on who we are and how we approach coverage, visit our About Us page. If you're curious about eligibility requirements and legal considerations outside the US, our Non Gamstop Casinos UK guide covers a different regulatory landscape entirely. And if you want the fine print on how this site operates, our Terms and Conditions page has the details.

Getting in touch

Use the contact details or form provided elsewhere on this page to send us your question, correction, or feedback. Include as much detail as you can — the specific page, platform name, or offer you're asking about — so we can look into it properly. We aim to review every message, though as an independent editorial team we can't guarantee a response time for every enquiry.